The MS NeXT department assistants were in a bind.  Their documentation was hard to find, out of date, and missing information.  Enter Sue.

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I took a pile of documents saved in OneNote and organized, updated, edited, and wrote new ones where necessary.  I created a new SharePoint and organized the documents by task.  Each task packet contained a detailed document like the one below, numbered instructions without pictures, a Visio workflow, and other documents such as email templates if needed.